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FAQ

Frequently-Asked Questions

Blue Orchards is focused on providing the best customer service in the party supplies industry. If you have questions about us or any of our services, please take a moment to look over our frequently asked questions. To view the answer, please click on the question.

Your Order, General Inquiries & Security

Is your site secure?

Blue Orchards regards customer security as a top priority. We have made it our mission to meet and surpass all industry standards for a secure site. All credit card information provided to us by our customers is handled in a safe and secure manner. All data given to us is encrypted, and we do not share credit card or other financial information. Finally, we work with Verisign, a leader and highly-trusted provider of internet infrastructure services, as our security partner for all confidential communications.

Does Blue Orchards offer alternative methods for purchasing its products than online?

Due to the increasing number of fraudulent orders to ensure accuracy of customer information and order, we normally do not assist in placing orders over the phone. We apologize for any inconvenience, but we can assure you that Blue Orchards takes every necessary precaution to ensure the safety and security of your order.

How do I know that my purchase has been confirmed?

Once you have submitted your order, you will advance to a verification screen that will display your order number. You will also be sent an email confirmation delivered to the email address that you provided with your order.

How can I edit or cancel my order?

Blue Orchards takes pride in the timely manner with which we ship our products. Most orders received by 2:00pm (EST) will ship that same day. This is a fast and efficient process that is not easy to interrupt. Therefore, we regret that we ARE UNABLE to cancel your order or make changes after your order has been submitted.

Please double-check your order for accuracy BEFORE you click submit. Check the quantity and types of items that you’ve ordered. Be sure to enter the correct address information and the correct shipping method that you prefer. If an error is made, your only recourse is to return the product once it has been received for a refund (if applicable). Unfortunately, your shipping charges will not be refunded.

Please see our Customer Returns section for more information.

Do you offer wholesale accounts or volume discounts for large orders?

We will occasionally offer quantity discounts on large domestic orders. We typically define large orders as orders of multiple products totaling at least $1,000 or more. However, certain products may not qualify. Please call our customer service line at 1-888-833-0302 if you are interested. Unfortunately, we are not able to offer wholesale accounts at this time.

How can I get a product catalog?

While we understand the convenience of having a physical product catalog in your hands, we have made the decision not to provide a catalog at this time.

Instead, we have focused our efforts on making our extensive online product inventory as up-to-date as possible. A physical catalog simply cannot keep up with the numerous new products that come through our doors. Further, the costs we save are passed along to our customers in the form of lower prices.

What should I do if there is something wrong with my order?

Blue Orchards works hard to keep our order accuracy amongst the leaders in the industry. That said, products can be damaged while in transit, can arrive broken or defective, and occasionally mistakes on orders occur. We are human! If you are unhappy with your order, please send an email describing your issue to customerservice@blueorchards.com and a customer service agent will contact you. Please follow their directions in their entirety.

NOTE: All claims of order shortages, damaged items, or defective products must be reported to Blue Orchards within 3 days of receipt. Claims reported after 3 days will not be allowed.

Please see our Returns page for further details.

Why don’t I see my product review on your site?

We make every effort to be fair and honest with our product review process. Good, bad or indifferent, we have no issue sharing reviews with our customers and the world in general. There are, however, some instances where reviews will be deleted or disapproved. Reviews that contain offensive language, spam, content that has little or nothing to do with the product being reviewed, incoherent reviews or other content that does not add any informational value to the product will NOT be published on our site.

Product reviews are assessed on a periodic basis for publishing. Typically, you can expect to see your product review published on our website within 3 to 7 business days after submission.

Again, while we attempt to publish every product review, regardless of positive or negative content, some reviews will not be posted due to inappropriate content.

Shipping Inquiries

Where does Blue Orchards ship to?

We ship to our customers throughout the Continental US, to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, as well as to certain international locations, including Australia, Brazil, Canada, Japan and New Zealand. All international orders are final. We do not refund international shipping or replace any lost international shipments. Shipping transit times will vary depending on your location. All shipments originate from Jackson, Michigan.

We do not ship to PO Boxes unless prior arrangements have been authorized. Customers receiving party supply orders into Canada and all other international destinations are responsible for all duties and taxes levied by their location country. Any returned international orders will be charged the shipping fee.

We require a physical address to ship packages using expedited shipping methods. Unfortunately, we cannot accept P.O. Boxes.

USPS is our primary shipping carrier for Alaska, Puerto Rico, Hawaii, and Canada (Canada Post). The table below shows flat rate shipping charges to all orders being shipped to the following destinations:

Location Shipping Cost
Alaska $29.95
Hawaii $29.95
Puerto Rico Shipping fees vary. Please see checkout.
Australia Shipping fees vary. Please see checkout.
Brazil Shipping fees vary. Please see checkout.
Canada Shipping fees vary. Please see checkout.
Japan Shipping fees vary. Please see checkout.
New Zealand Shipping fees vary. Please see checkout.
Guam Shipping fees vary. Please see checkout.
Virgin Islands Shipping fees vary. Please see checkout.

Does Blue Orchards offer same-day shipping?

Yes, we absolutely offer same-day shipping! NOTE that same-day shipping means that we ship your order on the same day you placed it. We are not able to ship orders to your home on the same day you place them.

Blue Orchards takes pride in our quick turnaround time for all of our customers’ orders. Therefore, most domestic orders placed Monday thru Friday before 2:00pm (EST) will ship the same day. Most orders received after 2:00pm (EST) will ship the next business day. Please note that the day that we ship your order does NOT count as an in-transit day. In other words, start counting days starting with the first day AFTER your order ships. Same day shipping does not apply to the following circumstances:

  • Orders placed on Saturdays, Sundays, or holidays
  • Orders placed AFTER 2PM ET on a given business day
  • Special or custom order items
  • Out-of-stock or discontinued items

How long will my order take to arrive?

Delivery time for your order will depend on your choice of shipping method. For items that are not personalized, the list below describes the expected time frame for our available shipping option.

  • Budget Ground: 3 to 9 Business Days (tracking emailed)
  • Express Ground: 2 to 4 Business Days (tracking emailed)
  • Express: 2 Business Days (tracking emailed)

How can I expedite my order?

During checkout, U.S. customers may select an expedited shipping option. At any time, Blue Orchards reserves the right to contact the customer prior to shipment for additional shipping charges if deemed necessary for expedited shipping of over-sized products.

How much does shipping cost?

Please refer to our Shipping Page.

Do you deliver using APO/FPO shipments?

Blue Orchards is happy to provide APO / FPO shipments for qualified customers. Shipping for APO/FPO addresses is $14.95 and free shipping is not available for these orders. Delivery times will vary depending on your location. APO/FPO orders are shipped via USPS, and can only be tracked to the original shipping base. Any orders being sent to Afghanistan or Iraq may take several weeks, so please order with time to spare. Please contact us at 1-888-833-0302 if you are interested in this shipping option.

Payment Inquiries

What forms of payment does Blue Orchards accept?

We accept all major credit cards including Visa, MasterCard, Discover, and American Express.

What sales tax will I owe on my order?

If your order is shipping to any location in Michigan, you will be charged the applicable sales tax. Otherwise, no sales tax will be added to your purchase. However, it is the customer’s responsibility to pay any applicable tax that they may owe.

I received an error when placing my order. Why did my transaction fail?

Probably the biggest reason for a customer’s transaction to fail is the result of an AVS mismatch. In other words, the billing address provided does not match the billing address on file with the credit card issuer (normally your bank). This commonly occurs when a zip code is entered incorrectly or when a business credit card is used with a business that has multiple addresses.

Please verify that all of your information is correct before placing your order. If you continue to experience issues, please give us a call at 1-888-833-0302.

Other common reasons for transaction failure are an invalid credit card number, an incorrect expiration date, an expired credit card or exceeding a credit limit.

Order Status Inquiries

How do I check the status of my order?

If you have questions on your tracking information or other issues, please call us at 1-888-833-0302.

Customer Returns Inquiries

How can I return a product for a refund?

Please see our Return Policy page.

What items are not returnable?

The following items are never returnable:

  • Products that have been opened
  • Partial party packs
  • Disposable helium tanks
  • Any wholesale orders
  • Special & custom orders
  • Custom print items
  • All hats, tiaras, costumes, temporary tattoos, or other apparel items that have been worn
  • Candy and food products
  • Glow products
  • Costumes

How long do I have to return an item?

All returned orders must be returned at the customer’s expense within 30 days from the order date.

How can I exchange a product for credit?

First, you must return any items that you do not need following the guidelines of our above return policy. Once your items have been returned, we will refund your credit card for your returned merchandise.

Second, to speed up the process, don’t wait for returned items to reach us before you reorder. Instead, place a new order on our website immediately for the items that you need.

What if my product is broken or defective?

Each of our products is inspected 3 separate times before it is shipped to our customers. However, in the unfortunate case that a product arrives in broken or defective condition, the customer may return it for a refund. As with all other returns, they must be returned within 30 days of the date of delivery at the customer's expense, must be received before we will be able to refund the product, and the return may be subject to a 15% restocking fee.

Note: All returned items must adhere to our return policy to receive credit. No shipping charges will be refunded.

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