At Blue Orchards, customer satisfaction is our number-one concern. Therefore, we try to make returns as easy as possible.
All returns must be accompanied by a completed Return Form; please follow the instructions below to ensure that your return is processed correctly and in a timely manner.
Please be aware that the following items are not returnable:
- Open or used products
- Partial party packs
- Helium tanks
- Wholesale orders
- Special or custom orders or custom-printed products
- Hats, tiaras, costumes, temporary tattoos and other apparel that has been worn
- Candy or food products
- Glowsticks or glow products
To start, please print and complete our Return Form. Your Return Form is required to complete your refund. Customers who do not complete the Return Form will not receive a refund.
All returned orders must be returned at the customer’s expense within 30 days from the order date. Customer returns after 30 days will NOT be refunded. Please do not return products after 30 days from your order date as you will not receive a refund.
Any return received with missing or damaged items or items not in the original packaging will not be refunded.
You must include the following information in order to receive a refund for your return:
- Our Return Form
- Your original invoice
- Your email address
Returned items may be subject to a 15% restocking fee or a fee of $4.50; whichever is greater.
Products accepted for return will be credited via the original order payment method. Delivery charges will not be refunded and a restocking fee may be subtracted from the amount of your refund.
You should return your order via a trackable shipping method. This is for your benefit. If you fail to properly track an order that you return and that order is lost in transit, we will not be able to issue any credit or refund.
If your package was undeliverable due to an incorrect address or other customer mistake, there may be a postal service fee to return the package to our location. If this is the case, the fee will be deducted from your refund amount. Also, we will be unable to refund the initial shipping fee if the package is returned due to inaccurate address or other information that renders a package undeliverable.
Please send returns to:
Blue Orchards, LLC
Customer Returns Department
720 McKay St.
Jackson, MI 49202